Frequently Asked Questions

Everything you need to know about your BetterMe experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item in its original packaging for a full refund or exchange.

How can I track my package?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our support team via live chat or email.

Do you ship internationally?

Yes, BetterMe Store ships to over 50 countries worldwide. Please note that international customers are responsible for any applicable customs duties or import taxes.